Política de cambios/devoluciones

Exchanges and returns

If you need to request an exchange, you can contact us through WhatsApp at 11 7061-6644 or by email at [email protected], including your order number.

Exchange requests must be made within 10 days of receiving or picking up your order.

Purchases made through our website

Exchanges for online purchases must be arranged with us in advance through WhatsApp.

Because we work in small quantities and with limited stock, exchanges are subject to the garments and sizes available at the time of your request.

If the garment or size you would like is unavailable, you may choose another available product or request a gift card for the amount originally paid to use later in our online store.

Purchases made through our stockists

If you purchased your garment from one of our multi-brand stockists, the exchange must be arranged directly through the same store where the purchase was made.

Exchange conditions

The garment must be in the same condition in which it was delivered:

With all original tags still attached.
Inside its protective bag.
Unworn and free from deodorant stains, marks, odors, or alterations.

Once we receive the garment, we will inspect its condition before confirming the exchange.

We reserve the right to reject garments that do not meet these conditions.

Exchanges by mail

If you need to exchange your garment by mail, you must contact us within 10 days of receiving your order.

Once the exchange has been confirmed, you must send the garment to the address we provide within 48 business hours.

After we receive the product and confirm that it meets the exchange conditions, we will arrange the shipment of the new garment.

All shipping costs associated with the exchange are paid by the customer.

Items that cannot be exchanged

We do not accept exchanges for:

Made-to-measure or custom-made garments.
Sample Sale products.
Clearance products.
Garments from previous seasons or discontinued products.
Products purchased with promotions or discounts.

Returns for a gift card

You may also request a return in exchange for a gift card for the amount originally paid.

The request must be made within 10 days of receiving or picking up your order by emailing us at [email protected] and including your order number.

The gift card will be valid for 90 days and can be used in our online store.

If the garment needs to be shipped back to us, the return shipping cost is paid by the customer.